Privacy Policy

Effective Date: June 22, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Leaf Garden Works collects, uses, discloses, stores, and protects personal information in the course of operating its garden-related business in Canada. We are committed to handling personal information in a manner that complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws.

Maple Leaf Garden Works is the operator and data controller responsible for the personal information described in this Privacy Policy.

Business Address: 2140 Yonge Street, Toronto, ON M4S 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-5946

This Privacy Policy applies to personal information collected through our website, by email, by telephone, in person, and through any other means in connection with our garden services, including landscaping consultations, garden design, planting, maintenance, seasonal services, product inquiries, and customer support.

2. Data Collection and Processing

We may collect the following categories of personal information, depending on your interactions with us:

• Identification and contact information: name, address, email address, telephone number, and preferred contact method.
• Service-related information: property details, garden preferences, service requests, appointment details, project notes, and communication history.
• Billing and transaction information: invoicing details, payment status, and records of purchases or services provided. Payment card information is generally processed by third-party payment processors and is not stored by us unless necessary and permitted by law.
• Website and technical information: IP address, browser type, device information, pages visited, referral data, and cookies or similar technologies.
• Communications: messages, inquiries, feedback, reviews, and records of correspondence with us.
• Consent and preference information: marketing preferences, newsletter subscriptions, and communication opt-ins or opt-outs.

We generally collect personal information directly from you. In some cases, we may also collect information from third parties, such as payment processors, referral partners, service providers, or publicly available sources, where permitted by law.

We process personal information only as necessary for the purposes described in this Privacy Policy, and we limit collection to what is reasonable for the provision of our garden services and business operations.

3. Purpose of Data Processing

We use personal information for the following purposes:

• to provide quotes, consultations, garden design services, landscaping services, maintenance, and related support;
• to communicate with you about appointments, projects, invoices, updates, and customer service matters;
• to process payments, manage accounts, and maintain business records;
• to personalize services based on your property, preferences, and service history;
• to send administrative notices, service reminders, and, where permitted, promotional communications;
• to improve our website, services, operations, and customer experience;
• to detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity;
• to comply with legal, regulatory, tax, accounting, and recordkeeping obligations;
• to protect our rights, property, personnel, customers, and business interests;
• to manage disputes, claims, and enforcement of agreements.

4. Legal Basis for Processing

Where applicable under Canadian privacy law, we process personal information on the basis of one or more of the following:

• Consent: you have given us consent to collect, use, or disclose your personal information for specific purposes;
• Contractual necessity: processing is necessary to provide requested services, prepare estimates, manage projects, or fulfill our obligations to you;
• Legal obligation: processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
• Legitimate business purposes: processing is reasonable for business administration, service improvement, fraud prevention, security, and recordkeeping, provided such interests are not overridden by your rights and interests.

Where consent is the basis for processing, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell personal information. We may share personal information with third parties only as necessary and appropriate for the purposes described in this Privacy Policy, including:

• Service providers: website hosting, email services, customer relationship management, accounting, scheduling, analytics, IT support, and data storage providers;
• Payment processors and financial institutions: to process transactions and prevent fraud;
• Professional advisors: lawyers, accountants, auditors, insurers, and consultants;
• Subcontractors and field service partners: where needed to complete garden or landscaping services at your property;
• Government authorities and regulators: where required by law or to respond to lawful requests;
• Successors in interest: in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.

We require third parties that process personal information on our behalf to use appropriate safeguards and to handle personal information only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside of Canada, including in other countries that may have different privacy laws and may be subject to lawful access by foreign courts, law enforcement, or government authorities.

When personal information is transferred outside Canada, Maple Leaf Garden Works takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in a manner consistent with applicable Canadian privacy requirements.

By using our services or providing us with personal information, you acknowledge that your information may be processed in jurisdictions outside Canada as described above.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, insurance, or reporting requirements, and to resolve disputes or enforce agreements.

Retention periods may vary depending on the type of information and the nature of our relationship with you. In general:

• customer and service records are retained for the duration of the relationship and for a reasonable period afterward;
• billing and accounting records are retained for the period required by applicable tax and financial laws;
• marketing preferences are retained until you unsubscribe or withdraw consent;
• website and technical logs are retained for a limited period necessary for security, analytics, and troubleshooting.

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: request confirmation of whether we hold personal information about you and obtain a copy of that information;
• Rectification: request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: request deletion of personal information where permitted by law;
• Restriction: request that we limit the processing of your personal information in certain circumstances;
• Data portability: request a copy of certain personal information in a structured, commonly used format, where applicable;
• Objection: object to certain processing activities, including some forms of direct marketing.

To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or by using any available unsubscribe or preference-management mechanism.

Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. In some cases, we may still be permitted or required to retain or process certain information for legal, contractual, or legitimate business purposes.

10. Right to Complain

If you have concerns about how Maple Leaf Garden Works handles your personal information, we encourage you to contact us first so we can try to resolve the matter directly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another applicable privacy regulator if you believe your privacy rights have been violated.

We will cooperate with any lawful investigation or complaint process and will make reasonable efforts to address privacy concerns promptly and fairly.

11. Data Security

We use reasonable physical, organizational, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include:

• access controls and role-based permissions;
• password protection and authentication measures;
• secure storage and transmission practices where appropriate;
• staff confidentiality obligations and privacy training;
• monitoring for security incidents and unauthorized activity;
• regular review of our privacy and security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

Maple Leaf Garden Works
2140 Yonge Street, Toronto, ON M4S 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-5946

Please include sufficient detail in your request so that we can understand and respond appropriately. We may request additional information to verify your identity.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website or by other appropriate communication methods.

The revised Privacy Policy will be effective as of the date stated at the top of the policy unless otherwise indicated. We encourage you to review this Privacy Policy periodically to stay informed about how Maple Leaf Garden Works protects your personal information.